Kartik Isvarmurti
Met 2023-02-18 15:00 at ITC Gardenia, 1 Residency Rd, Ashok Nagar, Bengaluru, Bangalore, India.Kartik was the first person I ever met in India, back in 2008. We are the same age.
Agriculture background. Started a magazine about ag business and distributed it in fancy hotels in Bangalore. Built a website for it in 1998.
Saw the book World is Flat and jumped right into the VA/BPO business that week. Created a profile on Elance and got immediate clients.
Lots of live chat monitoring. Now 300 people part-time.
He splits his time between Coimbatore and Bangalore, but officially lives and votes in Coimbatore.
Says if I want to live in Bangalore, I should live in Mysore instead. Better quality of life, and close enough.
He builds relationships on LinkedIn, even if they’re not hiring now.
Modern companies are avoiding customer service by just doing instant refunds if you declare there’s any problem at all.